Refund policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. Items must be returned in 21 days.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Buyers are responsible for return shipping costs where there is no fault with the product. 

To start a return, you can contact us at hello@edenfound.com.au.

Cancellations are accepted within 24 hours of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards, and do not offer exchanges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.